- Operational Management:
• Oversee day-to-day store operations, ensuring efficiency and alignment with company goals.
• Manage inventory levels, stock rotation, and reordering to minimize waste and maintain supply levels.
• Supervise the receipt and inspection of goods to maintain quality standards.
Team Leadership:
• Provide guidance and support to store staff, fostering a positive work environment.
• Schedule and delegate tasks effectively to ensure smooth operations and balanced workloads.
• Conduct performance reviews and assist in skill development for team members.
Customer Relationship Management:
• Build and maintain strong relationships with customers by addressing inquiries and resolving complaints promptly.
• Assist in developing strategies to improve customer satisfaction and retention.
• Collaborate with the Office Manager to ensure customer needs are reflected in operational decisions.
Sales and Reporting:
• Monitor sales performance and identify opportunities for improvement.
• Prepare and submit regular reports on sales, inventory, and operational efficiency.
• Collaborate with the Office Manager to develop sales strategies and promotional plans.
Collaboration with Office Manager:
• Work closely with the Office Manager to align store operations with overall company objectives.
• Share insights on inventory and customer feedback to assist with social media strategies.
• Coordinate efforts on special projects, such as seasonal campaigns or new product launches.
Compliance and Safety:
• Ensure the store complies with all relevant regulations and company policies.
• Maintain a clean, organized, and safe working environment for staff and customers.